These Terms of Service (the "Terms") govern access to and use of the website, application process, communications, and personal lifestyle, relationship consultancy, dating management, coaching, and concierge services provided by Dapper Group – FZCO, trading as Dapper (collectively, the "Services"). By signing an agreement, submitting an application, ticking an acceptance checkbox, completing a purchase, or using the Services, you agree to be bound by these Terms.
If you enter into a separate signed or electronically accepted services agreement with Dapper, that agreement will control if it conflicts with these Terms.
1. Eligibility
You must be at least 18 years old and have full legal capacity to use the Services. The Services are personal to you and may not be used on behalf of another person unless Dapper expressly agrees in writing.
2. Scope of Services
Dapper provides personal consultancy and support services related to dating strategy, profile optimization, dating app management, messaging support, coaching, date logistics, styling, and related concierge services. The exact scope depends on the package, proposal, order form, or agreement accepted by the client.
Services may include profile rebuilds, photo selection and editing, bio and prompt writing, match generation, conversation management, qualified match delivery, strategy calls, confidence coaching, weekly check-ins, mock date sessions, restyling consultation, date planning, Instagram profile support, and personalized dating strategy.
Unless otherwise agreed, Services are delivered remotely and through digital channels for the client's personal, non-commercial use.
3. Service limitations
Dapper uses reasonable care, skill, and diligence. We do not guarantee any specific romantic outcome, relationship, number of dates, platform response, match behavior, third-party conduct, or emotional result. Dating outcomes depend on factors outside Dapper's control, including client cooperation, platform conditions, geography, third-party preferences, and timing.
4. Client responsibilities
You agree to:
- Provide true, accurate, complete, and current information.
- Respond to Dapper communications in a timely and respectful manner.
- Provide materials, preferences, access, feedback, and approvals reasonably needed to deliver the Services.
- Use the Services only for lawful, personal, non-commercial purposes.
- Not impersonate another person or use the Services for abusive, deceptive, fraudulent, harassing, threatening, or unlawful conduct.
- Confirm that photos, text, social media materials, and other content you provide are yours or are used with appropriate permission.
- Not use the Services while employed by, contracted with, or otherwise affiliated with a dating platform, dating app, matchmaking service, or competitor unless disclosed and approved by Dapper in writing.
5. Fees and payment
Fees are stated in the applicable package, proposal, order form, invoice, or services agreement. Unless stated otherwise, fees are exclusive of taxes, bank charges, currency conversion fees, transfer fees, and third-party payment fees, all of which are your responsibility.
Payment is due before Services begin unless otherwise agreed in writing. If payment is late, Dapper may suspend Services until payment is received and may terminate the relationship after notice where applicable.
6. Upgrades and additional services
You may request upgrades or additional services. Additional services are subject to separate fees and must be agreed in writing, including by email or other digital communication.
7. Refund policy
Because the Services are highly personalized, time-based, and non-transferable, payments are non-refundable unless required by applicable law or expressly agreed in writing.
A refund may be considered where non-delivery is attributable to Dapper and not caused by client unavailability, lack of responsiveness, missed appointments, failure to provide required information, or lack of cooperation. Examples may include failure to actively manage profiles where profile management is included, failure to deliver an agreed profile review or rebuild, failure to conduct included coaching sessions, or failure to offer included mock date sessions.
Refund requests must be submitted in writing within 7 days of the event giving rise to the request. Dapper will assess the request and respond within a reasonable timeframe.
8. Term and termination
The Services begin when you accept the applicable agreement or order and continue for the period stated in the package, proposal, invoice, or agreement. Renewal terms, if any, will be stated in the applicable agreement.
Either party may terminate ongoing Services without cause by giving 15 days' written notice, unless a different notice period is agreed. Dapper may terminate immediately if you fail to pay, engage in abusive or inappropriate behavior, breach material terms, provide false information, violate applicable law, or if continuing the relationship would reasonably harm Dapper, third parties, or Dapper's reputation.
On termination, outstanding fees become due, Dapper may cease Services, and provisions intended to survive termination will remain in effect.
9. Confidentiality
Each party must keep confidential all non-public personal, sensitive, business, operational, or relationship information disclosed in connection with the Services. Confidential information may be used only to perform or receive the Services, unless disclosure is authorized in writing or required by law.
Confidentiality obligations do not apply to information that is lawfully known before disclosure, becomes public without breach, is independently developed, or must be disclosed under legal obligation. These obligations survive for 5 years after termination or expiration.
10. Privacy and data protection
Dapper processes personal data to evaluate, administer, deliver, improve, secure, and support the Services and to comply with legal obligations. The processing of personal data is described in our Privacy Policy, which forms part of these Terms.
Where applicable, Dapper aims to process personal data in accordance with the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data, the EU GDPR, the UK GDPR, the UK Data Protection Act, and other relevant privacy laws.
11. Intellectual property and client materials
Dapper retains ownership of its methods, frameworks, processes, templates, strategies, know-how, software, website content, and other intellectual property. You retain ownership of materials you provide, but grant Dapper a limited right to use them as necessary to provide the Services.
12. Personal nature and assignment
The Services are personal to the client. You may not assign, transfer, delegate, resell, or share the Services without Dapper's prior written consent. Dapper may use trusted affiliates, contractors, coaches, or subcontractors, provided that this does not materially reduce the quality or scope of the Services.
13. Limitation of liability
To the maximum extent permitted by applicable law, Dapper is not liable for indirect, incidental, special, consequential, punitive, emotional, reputational, or opportunity-related damages arising out of or connected with the Services, except where liability cannot lawfully be excluded.
To the maximum extent permitted by applicable law, Dapper's aggregate liability is limited to the amount paid by you for the Services giving rise to the claim. Nothing in these Terms limits liability for willful misconduct, gross negligence, fraud, death or personal injury caused by negligence where such exclusion is not permitted by law, or mandatory consumer rights.
14. Force majeure
Dapper is not liable for failure or delay caused by events outside its reasonable control, including natural disasters, pandemics, government actions, internet outages, platform disruptions, third-party service failures, or other events beyond reasonable control.
15. Indemnification
You agree to indemnify and hold Dapper, its affiliates, officers, employees, contractors, coaches, and agents harmless from claims, losses, damages, liabilities, fines, penalties, and reasonable legal fees arising from your breach of these Terms, misuse of the Services, unlawful or harmful conduct, inaccurate information, or infringement of third-party rights. This obligation survives termination for 5 years.
16. Ethical conduct
Both parties agree to conduct themselves honestly, respectfully, and lawfully. Dapper may refuse, suspend, or terminate Services if behavior is abusive, offensive, discriminatory, unsafe, corrupt, unlawful, or otherwise inconsistent with the professional relationship.
17. Notices
Notices to Dapper Group – FZCO may be sent by email to hello@dapper.black. Notices to the client may be sent to the latest contact details provided by the client. Email notices are deemed received when sent unless evidence of non-delivery is received.
18. Governing law and dispute resolution
These Terms are governed by the laws of the Dubai International Financial Centre (DIFC), without excluding mandatory consumer protections that apply in the country of your habitual residence.
The parties will first attempt to resolve disputes through good faith negotiation or mediation. If unresolved within 60 days, a dispute may, at the client's sole discretion, be submitted either to the competent courts of the client's habitual residence or to arbitration administered by the Dubai International Arbitration Centre (DIAC), seated in Dubai and conducted in English under the DIAC Rules then in force. The client's prior written consent is required before arbitration is initiated.
19. Changes to these Terms
Dapper may update these Terms from time to time. Updates will be posted on this page with a revised effective date. If changes materially affect ongoing paid Services, Dapper will take reasonable steps to notify affected clients where required by law.
20. Miscellaneous
These Terms, together with any accepted proposal, order, invoice, services agreement, and the Privacy Policy, form the agreement between you and Dapper for the Services. If any provision is invalid or unenforceable, the remaining provisions remain effective. The English version controls over any translation.